Privacy Policy

Vines Counseling, LLC Effective Date: 7/2/2026

Vines Counseling, LLC ("Vines Counseling," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a contact form, or communicate with us by phone, email, or text message.

Information We Collect

We may collect the following types of information:

  • Contact information you provide directly, such as your name, phone number, email address, and any details submitted through our contact form

  • Mobile phone number, if you provide it for the purpose of receiving text message communications from our practice

  • Website usage information, such as pages visited, collected automatically through standard website analytics

  • Waitlist contact information, including your name, email address, and phone number, when you submit our waitlist form

We do not collect protected health information (PHI), such as date of birth or insurance information, through this website. Once you are ready to begin services, that information is collected securely through our client portal. Clinical and health information shared as part of treatment is governed separately by our Notice of Privacy Practices, provided to clients directly in accordance with HIPAA.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries submitted through our contact form

  • Communicate with current and prospective clients about appointments, scheduling, and practice updates

  • Send text message communications, where you have provided consent (see SMS Terms below)

  • Improve our website and services

Text Messaging (SMS) Terms

By providing your phone number to Vines Counseling, you agree that we may send you text messages related to appointment reminders, scheduling, and practice communications.

  • Message and data rates may apply.

  • Message frequency varies.

  • You may opt out of text communications at any time by replying STOP.

  • For help, reply HELP, or contact us directly at (205) 946-0770 or info@vinescounseling.com.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging originator opt-in data and consent, which will not be shared with any third party for any purpose.

How We Share Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only:

  • With service providers who help operate our practice (e.g., scheduling or telecom platforms), solely to provide those services

  • When required by law or to protect the safety of a client or others

Data Security

We take reasonable steps to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

  • Opt out of text messages at any time by replying STOP

  • Request that we delete contact information you've submitted through our website by emailing info@vinescounseling.com

  • Contact us with any questions about how your information is handled

Children's Privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from children through this site.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Vines Counseling, LLC 2081 Columbiana Road, Suite 41 Vestavia Hills, AL 35216 Phone: (205) 946-0770 Email: info@vinescounseling.com